Error: "A fatal error (short dump) has ocurred on the SAP server while calling function /BTI/TE_FORM_REQUESTS_FIND"

Issue

We have needed to perform a data/config restore of ActiveControl from recent backup, using existing program /BTI/TE_RBACKUP_DATA_IMP_NEW.

Since doing this, we are getting the following error when trying to access ActiveControl via the Windows GUI:

A fatal error (short dump) has ocurred on the SAP server while calling function /BTI/TE_FORM_REQUESTS_FIND
As some functionality may not operate as expected if you continue then we recommend you restart the application
If this happens again, then please send us the bug report via the next screen

We also see ITAB_DUPLICATE_KEY short dump via ST22.

What is the reason for this error, and how do we mitigate it?

 

Answer

We have seen this at one customer before, and it was because of the way the Import was done. 

When doing the data Import, you must tick the "Delete entries before import" option in the program screen.

Otherwise duplicate records will be created, resulting in this error / dump.

If this does not help you resolve the issue, please raise a support request via support@basistechnologies.com.

 

 

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