Raising Support Tickets
To request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Expresso, DevOps, Testimony, Diffuser, BDEx Utilities or Transformation), support can be requested from Basis Technologies by submitting a request via our support portal link here.
Submitting your request will automatically create a ticket in Zendesk, the ticketing tool used by Basis Technologies.
Please, kindly provide us the following information.
- WHO does this impact? One user or multiple users?
- WHEN did this error start?
- WHAT recent changes have occurred?
- WHERE is this issue? DEV, QA, or PROD.?
- HOW has this this issue impacted the operations of your system(s)?
Do you currently have a Workaround?
Also, what is the priority of this issue? Reference: Call Priority Definition
Then, we will review and advise as soon as possible.