James Shaffer

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Activity overview

Latest activity by James Shaffer
  • James Shaffer created an article,

    HOW DO I: create a support ticket?

    Raising Support TicketsTo request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Expresso, DevOps, Testimony, Diffuser, BDEx Utilities or Transf...

  • James Shaffer created an article,

    Call Priority Definition

    All Faults will be assigned a priority by the Licensee or their Authorized Employees in accordance with the guidelines set out below: P1-Critical/Urgent All or a substantial portion of the cust...

  • James Shaffer created an article,

    Support from Basis Technologies

    How do I request Support from Basis Technologies?   Raising Support Tickets To request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Express...